Refund & cancellation policy

Last updated: 8 November 2026

Cancelling a booking

• You can cancel free of charge in the app any time before your goods are picked up.
• After pickup, a booking can't be cancelled in the app. Contact support and we'll help with returning the goods; the distance already driven is charged.
• If no driver accepts your booking, it is cancelled automatically and you are not charged.
• If a driver cancels, we look for another driver at no extra cost.

Refunds

• Online payments are taken only after delivery, so a cancelled booking normally has nothing to refund.
• If you were charged twice, charged for a cancelled trip, or charged more than the fare shown, we refund the difference in full.
• For damaged or lost goods, report it through Get help in the app within 48 hours of delivery, with photos. Insured goods are covered up to the declared value; otherwise we investigate and decide a fair refund.
• Approved refunds go back to the original payment method. They usually show in your account within 5–7 working days, depending on your bank. Cash payments are refunded by UPI or bank transfer.

Driver wallet recharges

Money added to a driver wallet is used for platform fees. Unused balance can be withdrawn to the driver's bank or UPI from the Driver app, or is refunded on account deletion, after any pending fees are settled.

Contact

JAYSHREEMADHAV BUISNESS WORLD LLP · shrimadmadhav@gmail.com · +91 97632 69698